bet4cuci Privacy Policy

1. Who We Are

This Privacy Policy is issued by bet4cuci ("the Company", "we", "us"), the operator of the online gaming platform available at bet4cuci.lat ("the Platform"). bet4cuci is the data controller in respect of personal data collected from users of the Platform. Our primary market is Malaysia, and this policy is written with Malaysian users in mind, though it applies to all registered users of the Platform regardless of location.

Questions or requests relating to this Privacy Policy should be directed to [email protected].

2. Data We Collect

bet4cuci collects personal data in the following categories:

• Identity Data: Full name, date of birth, nationality, and government-issued identification number, collected during account registration and identity verification;
• Contact Data: Email address, mobile phone number, and residential address;
• Financial Data: Payment method details (e.g., bank account number, e-wallet identifier), deposit and withdrawal history, and transaction records. We do not store full card numbers — payment processing is handled by certified third-party payment processors;
• Usage Data: Login timestamps, IP addresses, device type, browser type, game play history, bet history, session duration, and pages visited on the Platform;
• Communications Data: Records of customer support interactions, live chat transcripts, and email correspondence;
• Verification Data: Copies of identity documents and proof-of-address documents submitted during the Know Your Customer (KYC) verification process.

We do not intentionally collect sensitive personal data categories such as racial or ethnic origin, political opinions, religious beliefs, or biometric data beyond what is strictly necessary for identity verification purposes mandated by our licensing obligations.

3. How We Use Your Data

bet4cuci uses your personal data for the following purposes:

• To create, manage, and maintain your account on the Platform;
• To verify your identity and age (21+ requirement) in compliance with regulatory obligations;
• To process deposits and withdrawals and to prevent fraud and money laundering;
• To provide, operate, and improve the gaming services available on bet4cuci;
• To communicate with you regarding your account, transactions, and support enquiries;
• To send promotional and marketing communications where you have provided consent or where we have a legitimate interest in doing so, subject to your right to opt out at any time;
• To comply with applicable legal and regulatory obligations, including anti-money laundering (AML) and counter-terrorism financing (CTF) requirements;
• To enforce our Terms and Conditions and to detect and prevent prohibited conduct on the Platform;
• To analyse Platform usage patterns for the purpose of improving user experience and Platform performance.

4. Legal Bases for Processing

bet4cuci processes personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil our obligations to you under the user agreement, including account management, payment processing, and service delivery;
• Legal obligation: Processing required to comply with AML, CTF, and gaming regulatory requirements applicable to our operating licence;
• Legitimate interests: Processing for fraud prevention, Platform security, and the improvement of our services, where those interests are not overridden by your rights and freedoms;
• Consent: Where we rely on consent — primarily for direct marketing communications — you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5. Data Sharing

bet4cuci does not sell your personal data. We may share your data with the following categories of recipients in the circumstances described:

• Payment processors: To facilitate deposits and withdrawals via Touch 'n Go eWallet, Boost, DuitNow, FPX, GrabPay, and other accepted payment methods. Payment processors receive only the data necessary to process the specific transaction;
• Identity verification providers: Third-party KYC service providers used to verify the identity and age of registered users during the account verification process;
• Game technology providers: Certified game studios and live dealer platform providers whose games are hosted on the bet4cuci Platform may receive non-identifiable gameplay data for technical purposes;
• Regulatory authorities: Where required by applicable law or our gaming licence conditions, including responses to legally mandated disclosure requests from financial intelligence units or law enforcement agencies;
• Professional advisers: Legal, audit, and compliance advisers under strict confidentiality obligations.

All third parties to whom we disclose personal data are required to handle it in accordance with applicable data protection standards and are not permitted to use it for purposes beyond those we specify.

6. Cookies & Tracking Technologies

The bet4cuci Platform uses the following types of cookies and similar technologies:

• Strictly necessary cookies: Required for Platform functionality, including session management, login authentication, and security features. These cannot be disabled without impairing Platform use;
• Analytics cookies: Used to collect aggregated, anonymised data about how users interact with the Platform, helping us identify areas for improvement. Deployed with your consent;
• Preference cookies: Store your Platform preferences such as language and display settings to improve your experience across sessions.

You may manage non-essential cookie preferences through your browser settings. Blocking certain cookies may limit some Platform functionality. For a detailed list of cookies in use, please contact us at [email protected].

7. Data Retention

Personal data is retained for as long as your account remains active and for a defined period thereafter, in accordance with our legal and regulatory obligations. In particular:

• Transaction records and KYC documents are retained for a minimum of five years following account closure, as required under AML regulations applicable to our gaming licence;
• Customer support communications are retained for a period of three years unless a longer retention period is required for ongoing dispute resolution or legal proceedings;
• Marketing preferences and consent records are retained for as long as necessary to evidence the basis on which communications were sent.

When data is no longer required, it is securely deleted or anonymised in accordance with our data retention schedule.

8. Your Rights

Subject to applicable law, you have the following rights in respect of your personal data held by bet4cuci:

• Right of access: To request a copy of the personal data we hold about you;
• Right to rectification: To request correction of inaccurate or incomplete data;
• Right to erasure: To request deletion of your data, subject to our legal retention obligations;
• Right to restriction: To request that we limit the processing of your data in certain circumstances;
• Right to data portability: To receive a copy of data you have provided in a machine-readable format;
• Right to object: To object to processing based on legitimate interests, including direct marketing.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. We may request identity verification before processing your request.

9. Security Measures

bet4cuci implements technical and organisational measures to protect personal data against unauthorised access, loss, destruction, or alteration. These include 256-bit SSL/TLS encryption for data in transit, encrypted storage for sensitive data at rest, role-based access controls limiting internal data access to authorised personnel only, and regular penetration testing and vulnerability assessments of Platform infrastructure.

In the event of a data breach that poses a risk to your rights, we will notify affected users and relevant regulatory authorities in accordance with applicable breach notification requirements.

10. Children and Minors

The bet4cuci Platform is strictly for users aged 21 and above. We do not knowingly collect or process personal data of persons under the age of 21. If we become aware that personal data has been collected from an individual who does not meet the minimum age requirement, that account will be suspended immediately, the data will be deleted or returned, and any funds held will be dealt with in accordance with our Terms and applicable regulations.

If you believe a minor has registered on the Platform, please contact us immediately at [email protected].

11. Third-Party Links

The bet4cuci Platform does not contain links to external third-party websites. In the event that any third-party content or links are introduced in future, this Privacy Policy will be updated. bet4cuci is not responsible for the privacy practices of third-party websites and does not exercise control over their data handling.

12. Changes to This Policy

bet4cuci reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, regulatory requirements, or Platform features. Material changes will be communicated to registered users via account notification or email prior to taking effect. The effective date at the top of this document reflects the date of the most recent revision. Continued use of the Platform following a policy update constitutes acceptance of the revised Privacy Policy.

13. Contact Us

For any privacy-related queries, data subject requests, or concerns about how bet4cuci processes your personal data, please contact our support team:

• Email: [email protected]
• Live Chat: Available 24/7 via the Platform

We aim to respond to all privacy enquiries within 14 business days. For formal data subject requests, we will acknowledge receipt promptly and provide a full response within 30 days as required by applicable law.